Position Overview
We are currently seeking positions for our corporate office in the Downtown Riverside. If you posses great negotiation skills, do well under pressure and have the ability to collect we are interested in you! (Strictly collections and follow up on clientele. No selling is required).
Job Purpose:
Servicing customers by explaining services; obtaining and recording customer information; preparing documents.
Duties:
- Make outbound and receive inbound calls and accurately document all information pertaining to accounts on in house system.
- Adaptability to a fast paced environment.
- Arrange electronic payments with organized follow-up.
- Maintain great client relations.
- Ability to change quickly with the needs of a growing company.
- Obtain and/or change payment plans with clients in an effective and courteous manner.
- Effectively communicate with retail branches in regards to client accounts.
Qualifications:
- Minimum of 3 years experience in debt collections, or minimum 3-5 years customer service experience.
- Ability to negotiate while maintaining a professional and courteous attitude.
- Excellent verbal and written communication skills.
- Excellent organizational and follow-up skills.
- Basic computer skills required Outlook, Excel, and Word.
- Bi lingual Spanish/ English preferred.
* Must be flexible with shifts
